My co-founder Ian and I combine over 15 years of industry experience, working with companies like SEW-Eurodrive, Terex, Bosch and Carl Zeiss. We co-founded Resourcly, a Project A-backed, industrial tech start-up to help industrial manufacturers streamline complex portfolios to improve EBIT while preventing and reducing idle inventory from being scrapped.
With our solution, we want to solve industry problems that we have tried to address for the last decade in the manufacturing companies we worked for, but that have so far been out of reach. With new technology and AI, that can finally happen.
Complex processes and products, lack of engineering talent and massive labour costs as well as a lack of intelligent automation have remained the industry’s most pressing challenge. With LLMs and agents, we finally have the tools to solve this.
Our vision is that future purchasing and engineering processes will be orchestrated and run by an AI workforce - ensuring reliable and cost-efficient procurement and flow of goods in an uncertain and complicated world with finite resources.
🦾 We're already live with global manufacturing leaders in Europe
💰 Backed by one of Europe's top early-stage funds (Project A)
📈 Growing fast and hiring exceptional talent to join early
Our goal is to build a small, but excellent team, therefore we are looking for a Customer Success Manager. If you are excited to work in a very early-stage environment alongside the founding team, our Commercial Director, and support in building our Commercial organization from the ground up - please reach out.
As our Customer Success Manager, you will take a strategic and hands-on role in ensuring customers achieve measurable outcomes with Resourcly’s platform. You will own the customer journey end-to-end after contract signature — from onboarding and activation to adoption, renewal, and expansion — with a clear focus on retention, growth, and long-term partnerships.
You will work closely with our Commercial Director, Product/Tech team, and Founders to translate customer needs into product improvements and scalable success processes, while serving as the primary point of contact and trusted advisor for our customers as we build Resourcly’s customer success function from the ground up.