Our founders Helena (CEO) & Ian (COO) combine over 15 years of industry experience, working with companies like SEW-Eurodrive, Terex, Bosch and Carl Zeiss. We co-founded Resourcly, a Project A-backed, industrial tech start-up to help industrial manufacturers streamline complex portfolios to improve EBIT while preventing and reducing idle inventory from being scrapped.
With our solution, we want to solve industry problems that we have tried to address for the last decade in the manufacturing companies we worked for, but that have so far been out of reach. With new technology and AI, that can finally happen.
Complex processes and products, lack of engineering talent and massive labour costs as well as a lack of intelligent automation have remained the industry's most pressing challenge. With LLMs and agents, we finally have the tools to solve this.
Our vision is that future purchasing and engineering processes will be orchestrated and run by an AI workforce - ensuring reliable and cost-efficient procurement and flow of goods in an uncertain and complicated world with finite resources.
🦾 We're already live with global manufacturing leaders in Europe
💰 Backed by one of Europe's top early-stage funds (Project A)
📈 Growing fast and hiring exceptional talent to join early
Our goal is to build a small, but excellent team, therefore we are looking for a Customer Success Manager. If you are excited to work in a very early-stage environment alongside the founding team, earn the trust of VP and C-suite stakeholders at Europe's leading manufacturers, and build the customer success playbook from scratch - please reach out.
As our Customer Success Manager, you act as the strategic advisor who ensures Resourcly's manufacturing customers realize measurable outcomes with our AI-powered platform, positioning us as an indispensable partner in their operations. This is not a traditional customer success role. It is a high-ownership, high-visibility position for someone who can operate independently, navigate complex enterprise environments, and bring structure to dynamic project phases.
You operate at the intersection of customer value, product strategy, and commercial growth. You shape our product roadmap through structured customer insight, influence go-to-market strategy, and build the playbook for how we win and retain enterprise manufacturing customers at scale. This role reports to the Director of Customer & Supplier Success and works closely with the Founders, Product, Sales, and Marketing, giving you full organizational visibility and strategic influence from day one.